1. GENERAL QUESTIONS

Q 1: Tell us about your company.

Established in 2013, we have been crafting premium customized chocolates for over a decade. During this time, we have proudly worked with 2,500+ brands globally and served 100,000+ retail customers, delivering high-quality, personalized gifting solutions. Today, we cater to clients in the US, UK, and UAE, expanding our reach to multiple markets.

Our dedicated team includes 15 full-time employees, supported by a large number of skilled contract workers who help bring every order to life. We are passionate about our work, continuously innovating to provide exceptional corporate gifting experiences. Our journey has been one of growth, commitment, and excellence, and we take great pride in the reputation we have built in the industry.

Q 2: Do you have a physical store?

We operate exclusively online, with no physical stores. Our focus is on bulk and custom orders, which can be placed through our website or via direct business inquiries. This allows us to provide a seamless, personalized experience with efficient delivery for personalized gifting.

Q 3: How can I place a bulk order?

You can place a bulk order easily through our website by selecting your preferred products and customization options. For a more personalized experience, you can also contact us via email or phone, and our team will assist with design customization and order details.

When you explore our products on the website you will find detailed information regarding size, weight, materials, and pricing. We also showcase our products with high-quality photos and videos.

Once you place an order, we’ll reach out for design approval before proceeding—so there’s nothing to worry about. We finalize everything only after your confirmation.
For any assistance, we’re always available via email and phone to ensure a smooth ordering process.

Q 4: What types of customization do you offer?

We specialize in printed chocolates, custom messages, and personalized packaging on premium MDF wooden boxes—all designed to enhance your personal gifting or corporate branding.

We offer custom designs for specific events and festivals such as Christmas, Women’s Day, company milestones, and more.

Additionally, we can personalize each box with an individual’s name and photo for an extra cost, making your gifts even more special.

Q 5: What is the Minimum Order Quantity(MOQ)?

We’ve reduced our Minimum Order Quantity (MOQ) from 100 to just 10 boxes—without any design fees, setup fees, or fixed charges. Plus, shipping is completely free, making personalized gifting more accessible and cost-effective.

Q 6: How much time does it take to process a bulk order?

The processing time varies based on order size and customization. Generally, it takes 5-10 business days.

• Our designers create and share the design with you via email within 24-48 hours for approval.

• Once approved, we produce the chocolate boxes within 1-3 working days.

• Orders are then shipped via internationally reputed couriers like DHL/FedEx/UPS/etc.

• The total time typically ranges from 5-10 working days.

• Larger orders (hundreds or thousands of boxes) may require a few extra days.

Q 7: Can I see a sample before placing a bulk order?

Yes, we offer free digital designing with your customization / branding and message, giving you a clear idea of how the gift box will look. Designing is not available for retail order, they will be made and shipped as per the format shown in the product description.

For physical samples, a setup and shipping cost applies for a single box. Sample orders can be placed online.

Q 8: Do you conduct quality checks before dispatching orders?

Yes, we have a rigorous multi-step quality control process to ensure each chocolate meets our high standards. This includes taste testing, print quality checks, and packaging inspection before shipping.

Q 9: What is the order execution process?

Once we receive a bulk order, our team creates a detailed graphical design showcasing the chocolates, box, message, and overall presentation. This allows our customers to visualize the final product before production.

We share the graphical version with the customer for approval. Once approved, we initiate the manufacturing process to craft the customized chocolates with precision.

To ensure flawless execution, we have a rigorous quality control system that meticulously checks every detail multiple times, minimizing the chances of errors. Over the years, our process has become highly refined, making errors from our end nearly negligible.

Once the boxes are ready, we carefully pack them in damage-proof and weather-resistant packaging to ensure they arrive in perfect condition, no matter where in the world they are being delivered.

Q 10: What is the best way to serve printed chocolates?

Allow chocolates to come to room temperature before serving for the best taste and texture. Avoid direct contact with moisture.

2. CHOCOLATE RELATED QUESTIONS

Q 11: What types of chocolates do you use?

We use premium-quality dark, milk, and white chocolates sourced from Cargill Foods’ manufacturing facility in Singapore, with cocoa originating from West Africa.

For making the printed chocolates, we use a balanced blend of milk and dark chocolate—neither too bitter nor too sweet—to suit most tastes. The top layer is white chocolate, where the printing is done.

On special request, we can customize your order to include only dark or only milk chocolate.

Q 12: What is the quality of the ingredients used?

We source our raw materials from the finest global suppliers. Our chocolates come from a world-class manufacturer in Singapore, our printing material is imported from the UK, and the edible colors (for printing on chocolates) are sourced from the US.

Using these premium ingredients, we handcraft each chocolate as per the approved design, ensuring the highest quality for our clients. We have proudly worked with 2,500+ brands worldwide, including numerous Fortune 500 companies.

Q 13: How to store these chocolates

Keep in a Cool, Dry Place: Store chocolates under 25°C (72°F) to maintain texture.

Avoid Refrigeration: Refrigeration can cause moisture buildup and affect the chocolate’s quality. If necessary, store in an airtight container in the fridge and bring to room temperature before consuming.

Keep Away from Heat & Sunlight: Direct heat or sunlight can cause chocolates to melt or develop a whitish layer (chocolate bloom).

Avoid Strong Odors: Store chocolates away from strong-smelling foods, as they can absorb odors easily.

Q 14: Are your chocolates nut-free and allergen-free?

While we do not add nuts to our standard printed chocolates, they are produced in a facility that processes nuts and other allergens. If you have specific dietary concerns, please inform us before placing your order.

Q 15: What filling and flavors do you offer?

Printed chocolates do not come with any fillings or flavors. However, for large orders, we can offer fillings like Roasted Almonds, Fruit & Nuts, and Butterscotch upon special request.

Q 16: How do you ensure color accuracy in printed chocolates?
We use high-resolution edible ink printers on a white chocolate base for the best color representation. Slight variations may occur due to the nature of edible printing, but we ensure the closest match possible.

Q 17: What is the shelf life of Chocolates?

We recommend consuming the chocolates within three months for the best taste and quality. Each batch is freshly made after receiving your order.

Q 18: Can you emboss or engrave chocolates instead of printing on them?
Currently, we specialize in edible printing, but for large orders, we can explore embossed or molded chocolate designs upon request.

Q 19: Do you offer sugar-free or vegan chocolates?

Currently, we do not offer sugar-free or vegan options.

Q 20: Are the chocolates handmade?

Yes, all our chocolates are carefully handcrafted to ensure exceptional quality, taste, and attention to detail.

3. DESIGNING RELATED QUESTIONS

Q 21: Where do you print on the box?

We offer printing on the box top. We can also print on the inner side of the box lid at an additional cost.

Q 22: Can I request a completely custom packaging design?

Absolutely! We can create fully customized packaging, including logo printing, brand colors, and unique designs tailored to your event or campaign.

Q 23: Can I write message in language other than English:

Yes, you can! Simply provide the message in your preferred language. Since we won’t be able to verify its accuracy, we will copy and paste it exactly as provided. Please ensure all corrections are made before approving the final design.

Q 24: Can I request different designs for different chocolates in the same box?

Yes, we offer this for bulk orders, we can print different designs on individual chocolates within the same box. Just share your artwork, and we’ll prepare a design preview for approval.

Q 25: Can I provide my own design for the printed chocolates?

Yes, you can share your custom design, logo, or artwork. Our team will optimize it for chocolate printing and share a digital preview before finalizing production.

Q 26: Can I personalize each box with names / photos of the recipient?

Yes! We can personalize each box with individual names or photos of the recipient. Personalization options include customizing the box, message, and even the chocolates for each recipient. Additional costs may apply depending on the level of personalization required.

4. PRICE & DISCOUNT QUESTIONS

Q 27: Do you offer bulk discounts?
Yes, we offer discounts on large orders. Please share details such as box size, quantity, and delivery location, and we’ll provide you with the best possible pricing.

Q 28: Do you offer white-label or reseller options?

Yes! We can create white-label chocolates for businesses looking to resell under their brand. Contact us for more details on bulk pricing and customization options.

Q 29: Can you create chocolates for corporate events and trade shows?

Absolutely! We specialize in corporate gifting and can design chocolates for trade shows, employee recognition, brand promotions, and more.

Q 30: Can I schedule recurring orders for events or corporate gifting?

Yes, we offer subscription-based and scheduled bulk orders for businesses. Contact us to discuss your needs.

Q 31: Will the printed design on chocolates smudge or fade?

No, we use high-quality edible ink that bonds with the chocolate surface. The design remains intact under normal storage conditions but may fade if exposed to high humidity or direct sunlight for prolonged periods.

Q 32: Can you provide gift wrapping?

Yes, we can do gift wrapping at an additional cost.

Q 33: Do you have a loyalty program or discounts for repeat customers?

Yes! We offer special discounts for repeat customers and businesses placing frequent orders. Contact us to learn more.

5. CORPORATE ORDERS & EVENTS

Q 34: Do you offer bulk chocolates for weddings and personal events?

Yes! Our personalized chocolates are perfect for weddings, birthdays, anniversaries, baby showers, birth announcements and other special occasions. We can create customized designs for any event.

Q 35: Can you create chocolates for seasonal campaigns like Christmas or Valentine’s Day?

Absolutely! We offer custom designs for seasonal campaigns, holiday gifting, and special occasions. Let us know your theme, and we’ll create a unique design for you.

Q 36: Can you include QR codes or website links on the chocolates / Box / Butter Paper?

Yes! We can print QR codes on the box and butter paper, linking to your website, digital invitation, or promotional content. However, due to the small size of the chocolate, printing a QR code directly on it is not feasible.

Q 37: Do you provide an invoice for corporate orders?

Yes, we provide proper invoicing for all corporate orders. If you need tax-specific invoices, please let us know at the time of ordering.

6. ORDER FULFULLMENT & LOGISTICS

Q 38: What happens if my order is delayed?

While we use the best courier services (DHL, FedEx, UPS), rare unforeseen delays can occur. If your order is delayed, we will coordinate with the courier and keep you updated on the status.

Q 39: Can I order from outside the US, UK, or UAE?

Yes! While our primary markets are the US, UK, and UAE, we can ship to many other countries. Please contact us to check availability.

Q 40: Do you provide a satisfaction guarantee?

Yes! If there is an issue with your order (such as printing errors or damage in transit), we will work with you to resolve it promptly.

Q 41: Will my chocolates melt during shipping?

No, we use temperature-controlled packaging to prevent melting. However, we recommend storing them in a cool place immediately upon delivery.

Q 42: Can you handle last-minute bulk orders?

While we recommend placing orders in advance, we can accommodate urgent requests based on production capacity. Contact us, and we’ll do our best to expedite your order.

Q 43: How do you ensure that the chocolates are delivered in perfect condition?

We pack our chocolates in insulated, weatherproof boxes to prevent damage and maintain quality during transit. This ensures that your chocolate boxes arrive in perfect condition—always! 

Please check the SHIPPING PAGE for more details and videos on how we pack.

7. CUSTOMER SUPPORT & EXPERIENCE

Q 44: What if I am not satisfied with my order?

Customer satisfaction is our priority! If there’s an issue with your order, please contact us within 24 hours, and we’ll work to resolve it.

Q 45: Can I modify my order after placing it?

Order modifications are not possible for retail orders, as they are automatically sent to the design and production team. For bulk orders, we provide a graphical design for your approval before production begins. Once the design is approved, no further modifications can be made.

Q 46: What happens if my chocolates arrive damaged?

We take great care in packaging our chocolates. However, if your order arrives damaged, please contact us within 24 hours of delivery with photos, and we’ll work on a resolution.

Q 47: How can I contact CHOCOCRAFT GLOBAL?

You can reach us via email at customerservice@chococraft.com or call us at +1 (646) 762 5015.
For any other queries, feel free to contact us!

8. SHIPPING RELATED QUESTIONS:

Q 48: Can I schedule my order for delivery on a specific date?

We ship through courier companies that provide tentative delivery timelines. While we strive to deliver within the given timeframe, we cannot guarantee a specific delivery date, as it depends on the shipping company's schedule.

Q 49: Can I send gifts directly to multiple addresses?

Yes, we can ship orders to multiple addresses at additional packaging and shipping charges. Simply provide the list of addresses, and we’ll take care of the rest. The prices mentioned on the website for bulk orders are for a single destination delivery.

Q 50: Can I track my order?

Yes, once your order is dispatched, we will provide a tracking link.

Q 51: Do you offer express delivery?

We ship by the fastest mode using top courier partners by default. On request, we can try to expedite the order from our end if possible. However, we cannot guarantee expedited delivery but will do our best to accommodate your request.

Q 52: What is your refund or cancellation policy?

Since our products are customized, we do not offer refunds or cancellations once production has started. However, if there is any defect or issue, we will address it accordingly.

Delivery Timelines

- Most bulk orders are delivered within 5-8 working days after design approval to the US, UK, and UAE.

- For Retail Orders we normally deliver in 3-7 days.

- The maximum delivery time is 21 days, unless specified otherwise.

- For large orders (a few hundred or thousand boxes), we will provide specific delivery timelines.

- The stated delivery time starts after design approval and not from the date of order placement.

- Complex customizations may require additional processing time.

Courier Partner

- We have direct contracts with DHL and FedEx, handling most of our shipments. We also work with UPS and other reputable courier partners.

- A tracking ID will be shared as soon as the shipment is dispatched, allowing real-time tracking.

Packaging for Bulk Shipments

- All bulk chocolate shipments are carefully packed in high-quality thermocol boxes to ensure they arrive in perfect condition.

- The thermocol packaging acts as a protective barrier, safeguarding chocolates from temperature variations, humidity, and physical impact during transit.

- Its weatherproof nature ensures that the chocolates remain fresh and unaffected by external conditions.

- The sturdy packaging prevents any breakage, maintaining the integrity of each chocolate box.

- Every chocolate box is delivered in flawless condition, ready to impress and delight the recipients.

Multi-location deliveries

We offer deliveries to multiple office locations. Additional charges may apply.

Direct Shipping to Employees & Clients

- We can ship orders directly to your employees or clients. However, additional charges will apply, covering packaging and courier costs.

- For individual deliveries, we take extra care in packaging to ensure the chocolates arrive in excellent condition.

Packaging for Retail Shipments

All retail chocolate shipments are also securely packed in premium thermocol packaging to ensure they arrive in perfect condition. The packaging is designed to:

- Preserve Freshness: Sealed and insulated to protect chocolates from temperature changes and humidity.

- Prevent Damage: Sturdy outer packaging prevents breakage and maintains the integrity of each chocolate box.

- Weatherproof Protection: Shields chocolates from external conditions during transit.

- Elegant Presentation: Every chocolate box is delivered in pristine condition, ready for gifting or personal enjoyment.

We take extra care in packaging to guarantee a delightful unboxing experience for every customer.

Mandatory Information

- Please ensure that someone is available at the provided address at all times, as courier partners may not call before delivery.

- Deliveries are typically not possible on Sundays and National Holidays.

- Address redirection after dispatch is not possible.

- Deliveries are conducted as per the courier company’s policies, and we have limited control over the exact delivery schedules.

- We do not ship to P.O. Boxes due to the perishable nature of our products. Certain remote locations may have extended delivery timelines.

- Unforeseen circumstances such as weather disruptions, customs clearance delays, or logistics issues may impact delivery timelines. We are not responsible for delays caused by third-party courier services.

- If an order arrives damaged, please report the issue within 24 hours with clear photos. We will evaluate refund/replacement requests on a case-by-case basis.

Return Policy

If you are not completely satisfied with the quality of your order upon arrival, please contact us at customerservice@chococraft.com within 24hrs of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement. Please note that if we do not receive a complaint within 24 hours of receiving the product you will not be eligible for any replacement.

Due to the perishable nature of our chocolate gifts, all claims submitted without proper support will not be eligible for reshipment. ChocoCraft Creations Private Limited reserves the right to limit replacements.

Refunds are not offered.

Please read and understand the terms of cancellation and returns carefully.

1. Cancellation

An order once placed goes to the production queue automatically and cannot be cancelled.

2. Changes in order details/shipping address

It is not possible for us to edit customization details such as name, photo or message given or uploaded by the customer. If there is a change in shipping address it needs to be communicated to us immediately after placing the order. We will try and accommodate the change but we cannot be held responsible for delay or non delivery of such an order

3. Mistakes in final product

ChocoCraft is not liable for typos or mistakes in the information uploaded or submitted by the customer.

In case the customization details given by the customer have not been incorporated into the product correctly we will make and re-ship the order at no extra charge.

4. Melted Chocolates/ Other Damage

Please note that this is an edible product and there can be small differences/variations in the prints on chocolates. In cases where there is significant damage we will make and re-ship the order.

5. Delayed Delivery/ Non Delivery of order

We will ship your order to the shipping address(es) you provide. Please include a street address, and name, apartment numbers when applicable to ensure proper delivery.

ChocoCraft is not responsible for failed deliveries when:

1. You provide an incorrect or outdated address;

2. Your recipient is out of town or not available,

We are also not liable for delivery delays that are outside of our control, such as extreme weather conditions, or other general delays on the carriers' end.