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Call us: +91 9821 669 229
Email: customerservice@chococraft.in

Frequently Asked Questions

1. What is the shelf life of the chocolates?

We recommend that the chocolates be consumed within 3 months. Each batch of chocolates is made fresh against an order.

2. Which colors can be printed on chocolates?

Almost any color can be printed on chocolates. We can print, text, logos and photographs too.

3. Is the printing done on the chocolates safe to eat?

The colors used for printing on the chocolates are USFDA approved. We procure the best ingredients used to print on chocolates and they conform to international standards.

4. Are the chocolates vegetarian?


5. Do you also make sugar free chocolates?

We currently do not offer sugar free chocolates for individual retail orders. However for a large order we can make sugar free chocolates. You can contact us for further information.

6. How are the chocolate boxes shipped? How much time will it take to deliver the chocolates

We partner with Blue Dart for shipping. They deliver to most locations in India. To most major cities and metros iin India they deliver in 1-2 days. However other location may take longer.

Please note that we will ship the order as soon as possible but that may depend on how many orders we are handling in a day. During holiday season or occasions like Valentine's Day do allow for some extra time to ensure that your gift is received on time.

7. Can I get the gift delivered on a specific day or a specific time?

Once the package is picked up by Blue Dart we give you the waybill no. through which the shipment can be tracked on their website. The delivery of the gift is according to their schedule and we cannot guarantee that delivery will happen on a certain day or time.

8. Can the gift be delivered to an institutional addresses - schools, colleges, hospital or an office?

Yes, we can ship it to the address given but we would request you to inform the correct person who will receive the package. We are frequently faced with situations where the package was received at the reception and held there. In such a case there is nothing we can do.

9. How are the chocolates packed?

The chocolate boxes are packed properly in insulated Thermocol box. In warm temperatures, we add cooling gel packs in the box. Please see shipping for more details.

10. What is the best way to store chocolates?

Chocolates should be stored in a dry and hygienic place in temperatures less than 25 degrees celsius. In winter they can be safely kept indoors. During summer it is better to keep them in an air-conditioned room. They do not require refrigeration. Refrigeration may sometimes cause problems. As soon as the chocolates are taken out of the refrigerator a film of moisture develops on the them because of condensation. Avoid direct sunlight in all seasons!

11. Do you have other packaging options apart from wooden boxes?

We can create a customized packaging for large orders of more than 1000 units. Both the size of the box and the material can be changed.

12. What is the lead time?

For online orders, the average lead time is about 7 days. For bulk order (100-2000 boxes) it would is 1-2 weeks. For order size above 2000 boxes, lead time will be communicated at the time that the order is placed. Please note that lead time may vary during holiday season.

13. How to place an order for personalised gift boxes?

You can place orders for both retail and bulk directly on our website. In case you have other specific requirements or queries you can contact us +91 9821 669 229 or write to us at customerservice@chococraft.in

You can also see the process of how to place a retail order in the video below

14. What precautions do you take for COVID?

We take precautions to ensure that you receive a safe product. Please see all COVID related safety measures here - https://www.chococraft.in/pages/precautions-for-covid19


For more information, please get in touch with us.