Frequently Asked Questions (FAQs)

Q1: Tell us about your company.

The journey of CHOCOCRAFT began in 2013. For over a decade, we have been crafting premium customized chocolate gifts, serving clients across India and internationally via chococraft.com. We’ve worked with 2,500+ brands and over 100,000 customers. Our team includes 15 full-time staff and skilled contract workers. We now ship to the US, UK, and UAE.

Q2: Do you have a physical store?

No, we operate exclusively online and focus on bulk and custom orders.

Q3: How can I place a bulk order?

Orders can be placed via our website or by contacting us at +91 9821 669 229 or customerservice@chococraft.in. We assist with design customization and provide complete product details.

Q4: What types of customization do you offer?

We offer printed chocolates, personalized messages, and packaging in MDF wooden boxes. We also personalize gifts for festivals and individuals with names/photos.

Q5: What is the Minimum Order Quantity (MOQ)?

The MOQ is just 10 boxes with no design or setup fees. Free shipping across India.

Q6: How much time does it take to process a bulk order?

Typically 5–10 business days depending on the order size and design approval.

Q7: Can I see a sample before placing a bulk order?

Yes, we offer free digital design previews and paid physical samples.

Q8: Do you conduct quality checks before dispatching orders?

Yes, we have a strict multi-step quality control process for every order.

Q9: What is the order execution process?

We share digital previews for approval, then proceed with production and packaging. All orders undergo rigorous QC before shipping.

Q10: What is the best way to serve printed chocolates?

Let them come to room temperature before serving. Avoid moisture.

Q11: What types of chocolates do you use?

Premium dark, milk, and white chocolates from Cargill Foods, Singapore. Printed chocolates are layered with white chocolate on top.

Q12: What is the quality of the ingredients used?

We use premium ingredients sourced globally from Singapore, UK, and US suppliers.

Q13: How to store these chocolates?

• Store under 25°C in a cool, dry place.
• Avoid refrigeration unless necessary.
• Keep away from sunlight and strong odors.

Q14: Are your chocolates nut-free and allergen-free?

They may contain traces as they’re made in facilities that handle nuts.

Q15: What filling and flavors do you offer?

Standard printed chocolates are plain. Fillings like Almonds, Fruit & Nuts, and Butterscotch available for large orders.

Q16: How do you ensure color accuracy in printed chocolates?

We use high-resolution edible ink printers. Slight variations may occur.

Q17: What is the shelf life of chocolates?

Best consumed within 3 months from production.

Q18: Can you emboss or engrave chocolates instead of printing?

Not standard, but possible for large orders.

Q19: Do you offer sugar-free or vegan chocolates?

No, not at this time.

Q20: Are the chocolates handmade?

Yes, every chocolate is handcrafted for quality and detail.

Q21: Where do you print on the box?

We print on the box top and inner lid (extra cost).

Q22: Can I request a completely custom packaging design?

Yes, we create fully custom packaging with your branding and design.

Q23: Can I write message in language other than English?

Yes. We paste it exactly as received, so ensure correctness before approval.

Q24: Can I request different designs for different chocolates in the same box?

Yes, for bulk orders, we can print unique designs on each chocolate.

Q25: Can I provide my own design for the printed chocolates?

Yes, share your design and we’ll optimize and preview it for approval.

Q26: Can I personalize each box with names / photos of the recipient?

Yes, we offer per-box personalization. Extra costs may apply.

Q27: Do you offer bulk discounts?

Yes. Share box size, quantity, and location for pricing.

Q28: Do you offer white-label or reseller options?

Yes. Contact us for customization and reseller pricing.

Q29: Can you create chocolates for corporate events and trade shows?

Yes, we specialize in corporate gifting and event-specific designs.

Q30: Can I schedule recurring orders for events or corporate gifting?

Yes, subscription and recurring orders are available. Contact us to set up.

Q31: Will the printed design on chocolates smudge or fade?

No. Designs remain intact under normal storage conditions.

Q32: Can you provide gift wrapping?

Yes, gift wrapping is available at an additional cost.

Q33: Do you have a loyalty program or discounts for repeat customers?

Yes! Discounts are available for repeat and frequent orders.

Q34: Do you offer bulk chocolates for weddings and personal events?

Yes. We create chocolates for weddings, birthdays, and other occasions.

Q35: Can you create chocolates for seasonal campaigns like Christmas or Valentine’s Day?

Yes. We offer custom seasonal and festival designs.

Q36: Can you include QR codes or website links on the chocolates / Box / Butter Paper?

Yes, QR codes can be printed on box/butter paper (not on chocolates).

Q37: Do you provide an invoice for corporate orders?

Yes, with GST and other tax details if required.

Q38: What happens if my order is delayed?

We’ll coordinate with courier partners and update you if delays occur.

Q39: Can I order for delivery outside India?

Yes. We accept international orders via chococraft.com.

Q40: Do you provide a satisfaction guarantee?

Yes. If an error occurs, we resolve it promptly.

Q41: Will my chocolates melt during shipping?

No. We use insulated, temperature-controlled packaging.

Q42: Can you handle last-minute bulk orders?

Yes, based on production capacity. Contact us to expedite.

Q43: How do you ensure that the chocolates are delivered in perfect condition?

We use weatherproof, damage-resistant packaging. See our shipping page for details.

Q44: What if I am not satisfied with my order?

Contact us within 24 hours. We will resolve it quickly.

Q45: Can I modify my order after placing it?

No changes for retail orders. Bulk orders can be modified before approval.

Q46: What happens if my chocolates arrive damaged?

Contact us with photos within 24 hours of delivery.

Q47: How can I contact CHOCOCRAFT?

Email: customerservice@chococraft.in
Phone: +91 9821 669 229

Q48: Can I schedule my order for delivery on a specific date?

We try our best but can't guarantee specific dates due to courier policies.

Q49: Can I send gifts directly to multiple addresses?

Yes, additional shipping fees apply. Share all addresses with us.

Q50: Can I track my order?

Yes, tracking links are shared after dispatch.

Q51: Do you offer express delivery?

We use fastest courier options. Contact us for urgent needs.

Q52: What is your refund or cancellation policy?

No cancellations after production. We resolve defects if they occur.