Valentine Day Box theme

Name: Valentine Day Box theme
Brand: CHOCOCRAFT
SKU: 14997000195
Price: 100.0 INR
Availability: InStock

🌍 Free Shipping to India

✏️ Zero Designing & Set-Up Cost

🕒 Delivery in 5-10 Working Days

Rs. 100.00; Rs. 100.00
Unit price: per

Title: Valentine theme - Elegant Hearts (INR 100) Valentine theme - Elegant Hearts (INR 100) Valentine theme - Falling Hearts (INR 100) Valentine theme - I Love U (INR 100) Valentine theme - Starry Blue Night (INR 100) Valentine theme - Sunset Romance (INR 100)

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Subtotal: Rs. 100.00

Description
Frequently Asked Questions (FAQs)
Shipping and Returns

Description

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Frequently Asked Questions (FAQs)

1. GENERAL QUESTIONS

Q1: Tell us about your company.

The journey of CHOCOCRAFT began in 2013. For over a decade, we have been crafting premium customized chocolate gifts, serving clients across India and internationally via chococraft.com. We’ve worked with 2,500+ brands and over 100,000 customers. Our team includes 15 full-time staff and skilled contract workers. We now ship to the US, UK, and UAE.

Q2: Do you have a physical store?

No, we operate exclusively online and focus on bulk and custom orders.

Q3: How can I place a bulk order?

Orders can be placed via our website or by contacting us at +91 9821 669 229 or customerservice@chococraft.in. We assist with design customization and provide complete product details.

Q4: What types of customization do you offer?

We offer printed chocolates, personalized messages, and packaging in MDF wooden boxes. We also personalize gifts for festivals and individuals with names/photos.

Q5: What is the Minimum Order Quantity (MOQ)?

The MOQ is just 10 boxes with no design or setup fees. Free shipping across India.

Q6: How much time does it take to process a bulk order?

Typically 5–10 business days depending on the order size and design approval.

Q7: Can I see a sample before placing a bulk order?

Yes, we offer free digital design previews and paid physical samples.

Q8: Do you conduct quality checks before dispatching orders?

Yes, we have a strict multi-step quality control process for every order.

Q9: What is the order execution process?

We share digital previews for approval, then proceed with production and packaging. All orders undergo rigorous QC before shipping.

Q10: What is the best way to serve printed chocolates?

Let them come to room temperature before serving. Avoid moisture.

2. CHOCOLATE RELATED QUESTIONS

Q11: What types of chocolates do you use?

Premium dark, milk, and white chocolates from Cargill Foods, Singapore. Printed chocolates are layered with white chocolate on top.

Q12: What is the quality of the ingredients used?

We use premium ingredients sourced globally from Singapore, UK, and US suppliers.

Q13: How to store these chocolates?

Store under 25°C in a cool, dry place.
Avoid refrigeration unless necessary.
Keep away from sunlight and strong odors.

Q14: Are your chocolates nut-free and allergen-free?

They may contain traces as they’re made in facilities that handle nuts.

Q15: What filling and flavors do you offer?

Standard printed chocolates are plain. Fillings like Almonds, Fruit & Nuts, and Butterscotch available for large orders.

Q16: How do you ensure color accuracy in printed chocolates?

We use high-resolution edible ink printers. Slight variations may occur.

Q17: What is the shelf life of chocolates?

Best consumed within 3 months from production.

Q18: Can you emboss or engrave chocolates instead of printing?

Not standard, but possible for large orders.

Q19: Do you offer sugar-free or vegan chocolates?

No, not at this time.

Q20: Are the chocolates handmade?

Yes, every chocolate is handcrafted for quality and detail.

3. DESIGNING RELATED QUESTIONS

Q21: Where do you print on the box?

We print on the box top and inner lid (extra cost).

Q22: Can I request a completely custom packaging design?

Yes, we create fully custom packaging with your branding and design.

Q23: Can I write message in language other than English?

Yes. We paste it exactly as received, so ensure correctness before approval.

Q24: Can I request different designs for different chocolates in the same box?

Yes, for bulk orders, we can print unique designs on each chocolate.

Q25: Can I provide my own design for the printed chocolates?

Yes, share your design and we’ll optimize and preview it for approval.

Q26: Can I personalize each box with names / photos of the recipient?

Yes, we offer per-box personalization. Extra costs may apply.

4. PRICE & DISCOUNT QUESTIONS

Q27: Do you offer bulk discounts?

Yes. Share box size, quantity, and location for pricing.

Q28: Do you offer white-label or reseller options?

Yes. Contact us for customization and reseller pricing.

Q29: Can you create chocolates for corporate events and trade shows?

Yes, we specialize in corporate gifting and event-specific designs.

Q30: Can I schedule recurring orders for events or corporate gifting?

Yes, subscription and recurring orders are available. Contact us to set up.

Q31: Will the printed design on chocolates smudge or fade?

No. Designs remain intact under normal storage conditions.

Q32: Can you provide gift wrapping?

Yes, gift wrapping is available at an additional cost.

Q33: Do you have a loyalty program or discounts for repeat customers?

Yes! Discounts are available for repeat and frequent orders.

5. CORPORATE ORDERS & EVENTS

Q34: Do you offer bulk chocolates for weddings and personal events?

Yes. We create chocolates for weddings, birthdays, and other occasions.

Q35: Can you create chocolates for seasonal campaigns like Christmas or Valentine’s Day?

Yes. We offer custom seasonal and festival designs.

Q36: Can you include QR codes or website links on the chocolates / Box / Butter Paper?

Yes, QR codes can be printed on box/butter paper (not on chocolates).

Q37: Do you provide an invoice for corporate orders?

Yes, with GST and other tax details if required.

6. ORDER FULFILLMENT & LOGISTICS

Q38: What happens if my order is delayed?

We’ll coordinate with courier partners and update you if delays occur.

Q39: Can I order for delivery outside India?

Yes. We accept international orders via chococraft.com.

Q40: Do you provide a satisfaction guarantee?

Yes. If an error occurs, we resolve it promptly.

Q41: Will my chocolates melt during shipping?

No. We use insulated, temperature-controlled packaging.

Q42: Can you handle last-minute bulk orders?

Yes, based on production capacity. Contact us to expedite.

Q43: How do you ensure that the chocolates are delivered in perfect condition?

We use weatherproof, damage-resistant packaging. See our shipping page for details.

7. CUSTOMER SUPPORT & EXPERIENCE

Q44: What if I am not satisfied with my order?

Q45: Can I modify my order after placing it?

No changes for retail orders. Bulk orders can be modified before approval.

Q46: What happens if my chocolates arrive damaged?

Q47: How can I contact CHOCOCRAFT?

Email: customerservice@chococraft.in
Phone: +91 9821 669 229

8. SHIPPING RELATED QUESTIONS

Q48: Can I schedule my order for delivery on a specific date?

We try our best but can't guarantee specific dates due to courier policies.

Q49: Can I send gifts directly to multiple addresses?

Yes, additional shipping fees apply. Share all addresses with us.

Q50: Can I track my order?

Yes, tracking links are shared after dispatch.

Q51: Do you offer express delivery?

We use fastest courier options. Contact us for urgent needs.

Q52: What is your refund or cancellation policy?

No cancellations after production. We resolve defects if they occur.

Shipping and Returns

Delivery Timelines

Most bulk orders are delivered within 5-10 working days after design approval across India.
For Retail Orders we normally deliver in 3-7 days.
The maximum delivery time is 21 days, unless specified otherwise.
For large orders (a few hundred or thousand boxes), we will provide specific delivery timelines.
The stated delivery time starts after design approval and not from the date of order placement.
Complex customizations may require additional processing time.

Courier Partner

We have direct contracts with Blue Dart & Delhivery / Other reputed couriers, handling most of our shipments.
A tracking ID will be shared as soon as the shipment is dispatched, allowing real-time tracking.

Packaging for Bulk Shipments

All bulk chocolate shipments are carefully packed in high-quality thermocol boxes to ensure they arrive in perfect condition.
The thermocol packaging acts as a protective barrier, safeguarding chocolates from temperature variations, humidity, and physical impact during transit.
Its weatherproof nature ensures that the chocolates remain fresh and unaffected by external conditions.
The sturdy packaging prevents any breakage, maintaining the integrity of each chocolate box.
Every chocolate box is delivered in flawless condition, ready to impress and delight the recipients.

Multi-location Deliveries

We offer deliveries to multiple office locations. Additional charges may apply.

Direct Shipping to Employees & Clients

We can ship orders directly to your employees or clients. However, additional charges will apply, covering packaging and courier costs.
For individual deliveries, we take extra care in packaging to ensure the chocolates arrive in excellent condition.

Packaging for Retail Shipments

All retail chocolate shipments are also securely packed in premium thermocol packaging to ensure they arrive in perfect condition. The packaging is designed to:

Preserve Freshness: Sealed and insulated to protect chocolates from temperature changes and humidity.
Prevent Damage: Sturdy outer packaging prevents breakage and maintains the integrity of each chocolate box.
Weatherproof Protection: Shields chocolates from external conditions during transit.
Elegant Presentation: Every chocolate box is delivered in pristine condition, ready for gifting or personal enjoyment.

We take extra care in packaging to guarantee a delightful unboxing experience for every customer.

Mandatory Information

Please ensure that someone is available at the provided address at all times, as courier partners may not call before delivery.
Deliveries are typically not possible on Sundays and National Holidays.
Address redirection after dispatch is not possible.
Deliveries are conducted as per the courier company’s policies, and we have limited control over the exact delivery schedules.
We do not ship to P.O. Boxes due to the perishable nature of our products. Certain remote locations may have extended delivery timelines.
Unforeseen circumstances such as weather disruptions, customs clearance delays, or logistics issues may impact delivery timelines. We are not responsible for delays caused by third-party courier services.
If an order arrives damaged, please report the issue within 24 hours with clear photos. We will evaluate refund/replacement requests on a case-by-case basis.

Return Policy

If you are not completely satisfied with the quality of your order upon arrival, please contact us at customerservice@chococraft.in within 24hrs of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement. Please note that if we do not receive a complaint within 24 hours of receiving the product you will not be eligible for any replacement.

Due to the perishable nature of our chocolate gifts, all claims submitted without proper support will not be eligible for reshipment. ChocoCraft Creations Private Limited reserves the right to limit replacements. Refunds are not offered. Please read and understand the terms of cancellation and returns carefully.

1. Cancellation

An order once placed goes to the production queue automatically and cannot be cancelled.

2. Changes in order details/shipping address

It is not possible for us to edit customization details such as name, photo or message given or uploaded by the customer. If there is a change in shipping address it needs to be communicated to us immediately after placing the order. We will try and accommodate the change but we cannot be held responsible for delay or non delivery of such an order.

3. Mistakes in final product

ChocoCraft is not liable for typos or mistakes in the information uploaded or submitted by the customer. In case the customization details given by the customer have not been incorporated into the product correctly we will make and re-ship the order at no extra charge.

4. Melted Chocolates/ Other Damage

Please note that this is an edible product and there can be small differences/variations in the prints on chocolates. In cases where there is significant damage we will make and re-ship the order.

5. Delayed Delivery/ Non Delivery of order

We will ship your order to the shipping address(es) you provide. Please include a street address, and name, apartment numbers when applicable to ensure proper delivery.

ChocoCraft is not responsible for failed deliveries when:

You provide an incorrect or outdated address;
Your recipient is out of town or not available,

We are also not liable for delivery delays that are outside of our control, such as extreme weather conditions, or other general delays on the carriers' end.