The journey of CHOCOCRAFT began in 2013. For over a decade, we have been crafting premium customized chocolate gifts, serving clients across India and internationally via chococraft.com. We’ve worked with 2,500+ brands and over 100,000 customers. Our team includes 15 full-time staff and skilled contract workers. We now ship to the US, UK, and UAE.
No, we operate exclusively online and focus on bulk and custom orders.
Orders can be placed via our website or by contacting us at +91 9821 669 229 or customerservice@chococraft.in. We assist with design customization and provide complete product details.
We offer printed chocolates, personalized messages, and packaging in MDF wooden boxes. We also personalize gifts for festivals and individuals with names/photos.
The MOQ is just 10 boxes with no design or setup fees. Free shipping across India.
Typically 5–10 business days depending on the order size and design approval.
Yes, we offer free digital design previews and paid physical samples.
Yes, we have a strict multi-step quality control process for every order.
We share digital previews for approval, then proceed with production and packaging. All orders undergo rigorous QC before shipping.
Let them come to room temperature before serving. Avoid moisture.
Premium dark, milk, and white chocolates from Cargill Foods, Singapore. Printed chocolates are layered with white chocolate on top.
We use premium ingredients sourced globally from Singapore, UK, and US suppliers.
They may contain traces as they’re made in facilities that handle nuts.
Standard printed chocolates are plain. Fillings like Almonds, Fruit & Nuts, and Butterscotch available for large orders.
We use high-resolution edible ink printers. Slight variations may occur.
Best consumed within 3 months from production.
Not standard, but possible for large orders.
No, not at this time.
Yes, every chocolate is handcrafted for quality and detail.
We print on the box top and inner lid (extra cost).
Yes, we create fully custom packaging with your branding and design.
Yes. We paste it exactly as received, so ensure correctness before approval.
Yes, for bulk orders, we can print unique designs on each chocolate.
Yes, share your design and we’ll optimize and preview it for approval.
Yes, we offer per-box personalization. Extra costs may apply.
Yes. Share box size, quantity, and location for pricing.
Yes. Contact us for customization and reseller pricing.
Yes, we specialize in corporate gifting and event-specific designs.
Yes, subscription and recurring orders are available. Contact us to set up.
No. Designs remain intact under normal storage conditions.
Yes, gift wrapping is available at an additional cost.
Yes! Discounts are available for repeat and frequent orders.
Yes. We create chocolates for weddings, birthdays, and other occasions.
Yes. We offer custom seasonal and festival designs.
Yes, QR codes can be printed on box/butter paper (not on chocolates).
Yes, with GST and other tax details if required.
We’ll coordinate with courier partners and update you if delays occur.
Yes. We accept international orders via chococraft.com.
Yes. If an error occurs, we resolve it promptly.
No. We use insulated, temperature-controlled packaging.
Yes, based on production capacity. Contact us to expedite.
We use weatherproof, damage-resistant packaging. See our shipping page for details.
Contact us within 24 hours. We will resolve it quickly.
No changes for retail orders. Bulk orders can be modified before approval.
Contact us with photos within 24 hours of delivery.
Email: customerservice@chococraft.in
Phone: +91 9821 669 229
We try our best but can't guarantee specific dates due to courier policies.
Yes, additional shipping fees apply. Share all addresses with us.
Yes, tracking links are shared after dispatch.
We use fastest courier options. Contact us for urgent needs.
No cancellations after production. We resolve defects if they occur.
We offer deliveries to multiple office locations. Additional charges may apply.
All retail chocolate shipments are also securely packed in premium thermocol packaging to ensure they arrive in perfect condition. The packaging is designed to:
We take extra care in packaging to guarantee a delightful unboxing experience for every customer.
If you are not completely satisfied with the quality of your order upon arrival, please contact us at customerservice@chococraft.in within 24hrs of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement. Please note that if we do not receive a complaint within 24 hours of receiving the product you will not be eligible for any replacement.
Due to the perishable nature of our chocolate gifts, all claims submitted without proper support will not be eligible for reshipment. ChocoCraft Creations Private Limited reserves the right to limit replacements. Refunds are not offered. Please read and understand the terms of cancellation and returns carefully.
An order once placed goes to the production queue automatically and cannot be cancelled.
It is not possible for us to edit customization details such as name, photo or message given or uploaded by the customer. If there is a change in shipping address it needs to be communicated to us immediately after placing the order. We will try and accommodate the change but we cannot be held responsible for delay or non delivery of such an order.
ChocoCraft is not liable for typos or mistakes in the information uploaded or submitted by the customer. In case the customization details given by the customer have not been incorporated into the product correctly we will make and re-ship the order at no extra charge.
Please note that this is an edible product and there can be small differences/variations in the prints on chocolates. In cases where there is significant damage we will make and re-ship the order.
We will ship your order to the shipping address(es) you provide. Please include a street address, and name, apartment numbers when applicable to ensure proper delivery.
ChocoCraft is not responsible for failed deliveries when:
We are also not liable for delivery delays that are outside of our control, such as extreme weather conditions, or other general delays on the carriers' end.
Thanks for subscribing!
This email has been registered!